Frequently Asked Questions

Are all employees background checked?
Yes. All pet sitters and dog walkers have been thoroughly screened through Acutraq, a Pet Sitters International recommended business. 

Do you offer boarding services? 
No. All services are in the comfort of the client’s home where pets are safe and in their familiar surroundings.

Will you walk my dog with a prong or choke collar? 
In good conscience, we are unable to use any aversive tools on your pets.  NO EXCEPTIONS.

What areas do you service?
Lower Burrell and surrounding areas. 

What if you don’t service my area?
If we don’t service your area, we would be happy to give you the names and phones numbers of other insured, bonded and CPR and First Aid trained professional pet sitters in your area. 

Are you insured and bonded? 
Yes. We are fully insured and bonded through State Farm.  We will have a copy of each document in our presentation book which we bring on our consultation.  

What forms of payment do you accept? 
Cash, check, and credit cards through PayPal. Please make all checks payable to Lindsey’s Dog Walking and In-Home Services. 

What if I need to cancel? Will I still have to pay?
Life happens and we try to be as understanding as possible with unforeseen circumstances. Unless we are in the car, on the way to your appointment, we will not charge for your cancellation.
In regards to vacations, we ask for a 50% deposit to hold your days. If you need to cancel, the deposit will then be given back to you. We do not keep it. Please let us know ASAP so we can let someone else schedule those days.

How will I know your visit went well? 
Communication is a big part of our job. We always keep you informed with a summary of the visit and photos sent to your phone. 
Of course some pet parents don’t want anything sent because they may be at work or an important function. In this case, we will leave you a hand written note at home. 

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